Refund and Return Policy
Effective Date: 02/02/2024
Effective Date: 02/02/2024
At Chandra Handicraft, we are dedicated to providing you with exceptional handmade wooden products. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.
Returns
Eligibility for Returns
Eligibility for Returns
- Time Frame: You can return items within 24 hours of receiving your order.
- Condition: Items must be unused, in their original condition, and in the original packaging.
- Exclusions: Custom or personalized items, clearance items, and sale items are non-returnable.
How to Return
- Contact Us: Email us at support@chandrahandicraft.com with your order number and reason for the return.
- Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return the item.
- Shipping: Pack the item securely in its original packaging and ship it to the address provided. You are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
Refunds
Refund Process
Refund Process
- Inspection: Once we receive and inspect your returned item, we will process your refund.
- Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item.
- Method of Refund: Refunds will be issued to the original payment method used at checkout. If the original payment method is no longer available, we will issue a store credit.
Non-Refundable Items
- Custom and Personalized Items: These items are non-refundable and non-returnable.
- Clearance and Sale Items: All sales on clearance and sale items are final.
Exchanges
- Policy: We do not offer exchanges at this time. If you need a different item, please return the original item and place a new order.
Defective or Incorrect Items
- Reporting Issues: If you receive a defective or incorrect item, please contact us within 48 hours of receipt.
- Resolution: We will arrange for a replacement or provide a refund, including return shipping costs if the error is on our part.
Contact Us
For any questions or concerns regarding returns and refunds, please contact our customer service team:
For any questions or concerns regarding returns and refunds, please contact our customer service team:
- Email: support@chandrahandicraft.com
- Phone: +919874965749
Co-Founder :- Chandrakant Thakur
Thank you for choosing Chandra Handicraft. We appreciate your business and are committed to ensuring your satisfaction with our handcrafted products.Feel free to tailor this policy to better fit your specific needs and operational practices.