Shipping Policy
Effective Date: 02/02/2024
 
At Chandra Handicraft, we take pride in delivering our handcrafted wooden treasures to your doorstep with the utmost care. Please review our shipping policy to understand our procedures and guidelines.
Order Processing
  • Crafting Time: Each product is handmade with precision. Please allow 3-5 business days for us to craft and prepare your order.
  • Order Confirmation: Upon placing your order, you will receive a confirmation email. Once your order is ready to ship, you will receive another notification.
Shipping Options and Rates
Domestic Shipping
  • Standard Shipping:
  • Rate: Free
  • Delivery Time: 3-5 business days after processing
International Shipping
  • Rate: Calculated at checkout based on destination
  • Delivery Time: 3-6 business days after processing
Tracking Your Order
  • Shipment Notification: You will receive an email with tracking information once your order has been shipped.
  • Tracking: Use the provided tracking number to follow your order’s journey through our website or the carrier’s website.
Customs, Duties, and Taxes
  • Chandra Handicraft is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Delivery Issues
Damaged Items
  • Please inspect your order upon receipt. If you find any damage, contact us within 48 hours at [your email address] with your order number and photos of the damaged item. We will arrange for a replacement or refund.
Lost or Stolen Packages
  • Chandra Handicraft is not liable for any products lost or stolen during shipping. If your package is lost or stolen, please contact the shipment carrier to file a claim.
Incorrect or Incomplete Addresses
  • Ensure your shipping address is correct. If an order is returned due to an incorrect or incomplete address, the customer is responsible for any additional shipping charges.
Eco-Friendly Packaging
  • We are committed to sustainability. Your order will be packaged in eco-friendly materials to ensure it arrives safely without harming the environment.
Contact Us
For any questions or concerns about shipping, please contact our customer service team at:
  • Email: support@chandrahandicraft.com
  • Phone:  +91 9874965749
Co-Founder :- Chandrakant Thakur
 
Thank you for choosing Chandra Handicraft. We appreciate your business and are dedicated to providing you with exceptional service.